Privacy Policy

Information We Collect

We collect information needed to run Buttoned and support service-business workflows, including:

• Business account information, such as business name, owner or staff name, email, phone, role, subscription status, and settings.
• Customer and booking information entered by businesses or customers, such as names, contact details, addresses, service requests, quotes, schedule windows, job notes, invoice details, and payment status.
• Operational information, such as team assignments, crew schedules, service areas, route or travel estimates, reminders, audit events, and support messages.
• Technical information, such as device, browser, IP address, log data, session data, and basic usage information.

How We Use Information

We use information to provide, secure, and improve Buttoned, including to:

• Create and manage accounts, roles, subscriptions, and team access.
• Receive quote requests, validate service areas, prepare quotes, schedule jobs, assign crews, track invoices, and show request status.
• Send operational messages such as booking confirmations, reminders, status updates, billing notices, and support replies.
• Maintain security, troubleshoot issues, prevent abuse, and comply with legal obligations.
• Improve product reliability, workflow design, and customer support.

Service Business Customer Data

Service businesses use Buttoned to store information about their own customers. The business is responsible for its customer relationship and for making sure it has permission to enter, use, and communicate with customer contacts through Buttoned.

Payments, Maps, and Vendors

Buttoned may use service providers for hosting, analytics, email, SMS, maps, billing, payment processing, and support. For example, payment and subscription workflows may be handled by payment processors, and service-area or route workflows may use maps providers. These providers may process information only as needed to provide their services to us.

Sharing

We do not sell personal information. We share information only as needed to operate Buttoned, support a business or customer request, comply with law, protect rights and safety, or complete a business transaction such as a merger, financing, or acquisition.

Mobile Messaging and Consent

If you expressly opt in, Buttoned and the service business may send transactional text messages about verification, quote requests, scheduling, job updates, reminders, and billing. Message frequency varies, and message and data rates may apply. You can reply STOP to opt out or HELP for help. Consent to text messages is not a condition of purchasing services.

We do not sell or share mobile phone numbers, SMS opt-in records, or consent data with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to vendors solely as necessary to deliver and operate the messaging service.

Retention and Security

We keep information for as long as needed to provide Buttoned, meet legal and accounting obligations, resolve disputes, and maintain security. We use reasonable administrative, technical, and organizational safeguards, but no system can be guaranteed to be perfectly secure.

Your Choices

Account owners can update business profile, team, service, and workflow information in Buttoned. Customers may contact the service business that collected their information or contact us for help routing a request. Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information.

Children

Buttoned is intended for service businesses and their customers. It is not directed to children under 13.

Contact

Questions about this policy or privacy requests can be sent to privacy@buttonedworks.com.